Refund and Returns Policy

At junaryp.top, operated by Jerick Tolsky, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process. Please read our policy carefully to understand your options.

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Conditions for Return

For an item to be eligible for a return and refund, it must meet the following criteria:

  • Unused and Unworn: The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • Original Packaging: The item must be returned in its original packaging with all tags, labels, and accessories intact.
  • Proof of Purchase: You must have the original receipt or proof of purchase.
  • Non-Returnable Items: Please note that some items may not be eligible for return due to their nature (e.g., personalized items, digital products, intimate apparel if the hygiene seal is broken, or perishable goods). Any such exclusions will be clearly stated on the product page.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so we can arrange for a replacement or full refund.

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at 916-554-9571 within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s). Please do not send items back without an RMA number, as this may delay the processing of your refund.
  3. Package Your Item: Securely package the item(s) in their original packaging, ensuring all tags and accessories are included. Clearly write the RMA number on the outside of the package.
  4. Ship Your Item: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Please send all returns to our company address:

Jerick Tolsky
2201 Highland View Drive
Sacramento, CA, US

4. Refund Processing Times

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Inspection: Please allow 3-5 business days for us to inspect your returned item(s) upon arrival at our facility.
  • Refund Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 916-554-9571
  • Address: Jerick Tolsky, 2201 Highland View Drive, Sacramento, CA, US

Thank you for shopping at junaryp.top!

Policy Effective Date: 2024-07-30